I've also heard conflicting stories. And at that price, plus an estimated $90 for the recharging and installtion, I decided to pass. If I need a better shock setup later on, I'll get some Elkas that are double or triple adjustable.
What I'd also like is to find a shop that can custom-wind springs. I'd love to come up with some nice progressive springs that would work with the preloads on full soft. IMO that's how they SHOULD work... you shouldn't have to tighten them down, thus reducing suspension travel, to make it work for you.
Rob